Frequently Asked Questions

Standard pieces can be returned within 14 days if unused and in the original packaging. Return shipping is paid by the customer. Custom pieces cannot be returned.

Returns of standard pieces must be requested within 14 days. Custom pieces are excluded.

Please contact us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement or appropriate solution as quickly as possible.

Orders may be canceled within 24 hours of purchase. After production has started, cancellations are no longer possible.

Most pieces are made to order or produced in small batches. Lead time is approx. 8 weeks from order to delivery at your door.

Shipping is free within Switzerland. For other countries, shipping is calculated at checkout.

Each piece is carefully packed using protective materials to ensure safe transport and minimize risk of damage.

Yes. Once your order has shipped, you’ll receive tracking details by email.

Once your order is placed, you’ll receive a confirmation email with all relevant details and a summary of your purchase.

Address changes are possible if the order hasn't been shipped yet. Contact us immediately for help.

Changes may be possible within the first 24 hours. After production begins, modifications may no longer be available.

We work closely with architects, designers, and retail partners and offer dedicated trade pricing for approved professionals and projects.

Yes. Terrazzo and powder-coated metal require only simple, regular care. Detailed care instructions are available on our website, and we’re always happy to assist with questions.

Most pieces arrive fully assembled or require minimal setup. Any necessary instructions are included.

Yes. Our pieces are made for both indoor and outdoor use. In harsh weather, we recommend covering or storing them.